Claims Resources

If you do not find your carrier listed below, experience problems with the provided information, or simply would like to discuss your claim first, please contact for assistance.

Please choose from the list of carriers below for information on reporting a claim:

Claims Resources for The Hartford insureds

Please send all information for your claim (bond claims only) to:
The Hartford
Bond, T-4
One Hartford Plaza
Hartford, CT 06155
Claims PH: 888-266-3488
Claims Fax: 860-757-5835 or 860-221-3965
Claims Email:
Claims Website:

Claims Resources for Fidelity insureds

Please send all information for your claims (flood claims only) to:
Wright National Flood Insurance Company
Claims Processing
P.O. Box 33064
St. Pete, FL 33733
Claims PH: 800-725-9472
Claims Fax: 877-270-4329

Claims Website:

Claims Resources for Texas Windstorm Insurance Association insureds

Claims for Texas Windstorm Insurance Association (TWIA) should be submitted by the Victor office.  Please call (800) 284-4747 or (800) 284-4746 and a representative from our office will collect the information needed to open your claim. If you are unable to reach a representative from our office, you can report your claim to TWIA directly at 800-788-8247.  You can also submit required claim forms directly to TWIA via fax or email.

Note: Specific Claim Forms are required. Visit for details.
Note: Required claim forms can be submitted directly to TWIA by Fax or Email Only.
Send completed Loss Notice Claims Form by fax to (512) 899-4953 or by email to (send completed form as an attachment to the email)

For more information, on how to file a claim with TWIA visit:

Claims Resources for ICAT Windstorm insureds

Losses may be reported 24 hours a day, 7 days a week by fax or phone to ICAT’s Claim Administrator:
Boulder Claims, LLC.
Fax Number: 1-866-325-2142
Phone Number: 1-866-789-4228 (available 24/7)
Email Address:
Web Address:

Please include the following information with the report of loss:       

  • Policy number.
  • Named Insured under the policy.
  • All phone numbers for the insured and/or their designated representatives.
  • Date, Time and Location of the loss or damage.
  • If multiple buildings are insured under one policy, specify which building is damaged and the specific address listed on the policy.
  • Description of the loss & damage.
  • All coverages and applicable policy limits for the loss location including: Building, Contents, Business Income, Signs and any Additional Property Coverage.
  • Location where the damaged property can be inspected, if moved from the insured location
  • A contact name and phone number at the loss location.

Please contact Boulder Claims at 1-800-754-6919 should you have any questions or problems.

Claims Resources for ACE insureds (excess aviation claims only)

Illinois Union Insurance Company – ACE USA
Notices of claims should be sent to:
525 West Monroe Street
Chicago, IL 60661
Attn: Senior Vice President, Airport & Special Risk

If you have questions, please call 800-433-0385.

Claims Resources for Hartford Steam Boiler insureds

Report a claim via phone or fax to:
Call (888) HSB-Loss (472-5677) or
Fax (888) 329-5677.
For questions and information regarding your policy, call (800) 345-1122.

Claims Resources for National Union Fire Insurance Company insureds

*This information is for school leader's legal liability claims only.

Send your Notice of Claims by calling or sending a Claim Reporting Information Sheet to:
c-Claim for Financial Lines
AIG Domestic Claims, Inc.
175 Water Street
9th Floor
New York, NY 10038
Phone: (888_ 602-5246
Fax: (866) 227-1750

Claim Reporting Information Sheets can be found at

Claims Resources for Provident Agency insureds

*This information is for Accidental Death & Dismemberment claims only.

A completed and signed First Notice of Claim form must be submitted via mail or fax to open a new claim.  Claim forms and contact information provided below is also available at:

To speak to a claims representative, please call (800) 447-0360. 

Provident Agency, Inc.
272 Alpha Drive
P.O. Box 11588
Pittsburgh, PA 15238
Toll Free: 800-447-0360
Phone: 412-963-1200
Claims Fax: 412-963-0148

Claims Resources for Great American insureds

*This information is for pollution liability claims only.

To expedite claims handling, claims can be initiated by phone to the TOPTANX, but a written report must be submitted as soon as possible.

Pollution incidents, demands, suits, or claims should be reported to:
Great American Alliance Insurance Company
1600 West Seventh Street
Fort Worth, TX 76102-2505
Phone: 800-336-1338
Fax: 817-339-3138


Ann Ruot
(713) 787-2437

Mike McClanahan
(713) 787-2431

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