If you do not find your carrier listed below, experience problems with the provided information, or simply would like to discuss your claim first, please contact PublicEntities.US@victorinsurance.com for assistance.

Please choose from the list of carriers below for information on reporting a claim:

Claims Resources for The Hartford insureds

Please send all information for your claim (bond claims only) to:
The Hartford
Bond, T-4
One Hartford Plaza
Hartford, CT 06155
Claims PH: 888-266-3488
Claims Fax: 860-757-5835 or 860-221-3965
Claims Email: bond.claims@thehartford.com
Claims Website: www.hartfordbond.com

Claims Resources for Fidelity insureds

Please send all information for your claims (flood claims only) to:
Wright National Flood Insurance Company
Claims Processing
P.O. Box 33064
St. Pete, FL 33733
Claims PH: 800-725-9472
Claims Fax: 877-270-4329

Claims Website: www.wrightflood.com

Claims Resources for Texas Windstorm Insurance Association insureds

Claims for Texas Windstorm Insurance Association (TWIA) should be submitted by the Victor office.  Please call (800) 284-4747 or (800) 284-4746 and a representative from our office will collect the information needed to open your claim. If you are unable to reach a representative from our office, you can report your claim to TWIA directly at 800-788-8247.  You can also submit required claim forms directly to TWIA via fax or email.

Note: Specific Claim Forms are required. Visit www.twia.org/pdf/TWIA_Loss_Notice.doc for details.
Note: Required claim forms can be submitted directly to TWIA by Fax or Email Only.
Send completed Loss Notice Claims Form by fax to (512) 899-4953 or by email to TWIAlossnotices@twia.org (send completed form as an attachment to the email)

For more information, on how to file a claim with TWIA visit: www.twia.org/claims.html

Claims Resources for ICAT Windstorm insureds

Losses may be reported 24 hours a day, 7 days a week by fax or phone to ICAT’s Claim Administrator:
Boulder Claims, LLC.
Fax Number: 1-866-325-2142
Phone Number: 1-866-789-4228 (available 24/7)
Email Address: faxfnol@boulderclaims.com
Web Address:  www.icat.com

Please include the following information with the report of loss:       

• Policy number.
• Named Insured under the policy.
• All phone numbers for the insured and/or their designated representatives.
• Date, Time and Location of the loss or damage.
  
• If multiple buildings are insured under one policy, specify which building is damaged and the specific address listed on the policy.
  
• Description of the loss & damage.
  
• All coverages and applicable policy limits for the loss location including: Building, Contents, Business Income, Signs and any Additional Property Coverage.
  
• Location where the damaged property can be inspected, if moved from the insured location
• A contact name and phone number at the loss location.
  

Please contact Boulder Claims at 1-800-754-6919 should you have any questions or problems.

Claims Resources for ACE insureds (excess aviation claims only)

Illinois Union Insurance Company – ACE USA
Notices of claims should be sent to:
ACE USA
525 West Monroe Street
Chicago, IL 60661
Attn: Senior Vice President, Airport & Special Risk

If you have questions, please call 800-433-0385.

Claims Resources for Hartford Steam Boiler insureds

Report a claim via phone or fax to:
Call (888) HSB-Loss (472-5677) or
Fax (888) 329-5677.
For questions and information regarding your policy, call (800) 345-1122.

Claims Resources for National Union Fire Insurance Company insureds

*This information is for school leader's legal liability claims only.

Send your Notice of Claims by calling or sending a Claim Reporting Information Sheet to:
c-Claim for Financial Lines
AIG Domestic Claims, Inc.
175 Water Street
9th Floor
New York, NY 10038
Phone: (888_ 602-5246
Fax: (866) 227-1750
Email: c-claim@aig.com

Claim Reporting Information Sheets can be found at www.aig.com/Executive-Liability_20_3016.html

Claims Resources for Provident Agency insureds

*This information is for Accidental Death & Dismemberment claims only.

A completed and signed First Notice of Claim form must be submitted via mail or fax to open a new claim.  Claim forms and contact information provided below is also available at: http://providentbenefits.com/Claims.asp

To speak to a claims representative, please call (800) 447-0360. 

Provident Agency, Inc.
272 Alpha Drive
P.O. Box 11588
Pittsburgh, PA 15238
Toll Free: 800-447-0360
Phone: 412-963-1200
Claims Fax: 412-963-0148
www.providentbenefits.com

Claims Resources for Great American insureds

*This information is for pollution liability claims only.

To expedite claims handling, claims can be initiated by phone to the TOPTANX, but a written report must be submitted as soon as possible.

Pollution incidents, demands, suits, or claims should be reported to:
Great American Alliance Insurance Company
TOPTANX
1600 West Seventh Street
Fort Worth, TX 76102-2505
Phone: 800-336-1338
Fax: 817-339-3138