How to report a claim

You should report not only claims, but incidents as well. An incident is any situation in which you are concerned that a claim may occur. 

For your convenience in submitting a claim, you can use our E&O Claim Form, available as a PDF or Word Template. Email claim information to realestateclaims.us@victorinsurance.com.  

Here's how to ensure the fastest possible response to your incident or claim:   

1. Report your incident or claim as soon as possible by writing the CNA Insurance Companies in care of:
   Victor Insurance Managers Inc.
   7700 Wisconsin Ave., Suite 400
   Bethesda, MD 20814
   
   
2. With respect to claims, all principals and staff members involved in the claim should be prepared to document the circumstances surrounding the allegation. Your written report should include the following:
   • Your firm's name and address
   • Your policy number
   • Date, time and location of the situation
   • Brief narrative description of the allegation against you
   • Name of person or entity making the claim
   • Amount of demand, if known
   • Any lawsuit papers or legal proceedings
   • Any other pertinent documents or correspondence, including newspaper accounts
     
     
3. If the claim or incident involves a traumatic situation, take photographs of the claim site if possible. Amateur photos taken promptly are more valuable than professional photos taken at a later date.
   
   
4. Consult your local claims specialist before you agree to attend any conferences arranged for the specific purpose of discussing the situation.
   
   
5. Do not sign or accept release from any parties without first obtaining approval from your claims specialist.
   
   
6. Keep all pertinent letters of agreement for services, correspondence and memorandum.
   
   
7. Accept all letters, memorandum and suit papers without comment or argument. Do not admit liability and do not attempt to place blame.

Questions about a claim or circumstance?
The Victor/CNA claims hotline is a resource for policyholders to speak with a claims professional. To speak with a claims professional, dial (877)-732-5444. Please note if specialists are currently engaged, you may be prompted to leave a voicemail, which will be returned within 24 hours. 

Be advised that claims cannot be reported via the Victor/CNA claims hotline.